سياسة الاستبدال و الاسترجاع

Replacement and Return Policy Replacement/Return requests will be received via the WhatsApp number below the page, and your request will be reviewed within (2-3) working days. You will receive updates on the request via WhatsApp and email. Please ensure the email address is written correctly to guarantee message delivery. The customer can request a replacement/return if there is a manufacturing defect within 7 days from the date of receiving the product. Conditions for replacement/return: 1- A tear in the abaya, clarified by attaching a picture 2- Difference in sizes listed on the Instagram page, by measuring the piece in inches and attaching a picture showing the issue 3- Presence of stains on the product, clarified by attaching a picture Cases where the request will not be accepted: - Expiration of the specified return/replacement period - Customer did not like the type of fabric (the store is not responsible for prior knowledge of the fabrics mentioned in the product details) - Excess threads are not considered a manufacturing defect (the customer can remove them with scissors, not by pulling the thread) - Modifications made to the abaya by the customer - If a defect appears in the abaya due to the customer's misuse or if the abaya was washed contrary to the washing instructions attached with the abaya and shown on the Instagram page. - If it is discovered that the abaya was modified by the customer, the store has the right to cancel the replacement request and return the same piece to the customer. In case of delay under any circumstances, this will be considered misuse and will not be accepted.